Updated July 2026
Cancellation & refund
Cancellation by the client
Cancelling up to 24 hours before the job — a full refund. On a later cancellation, part of the amount may be transferred to the cleaner for the time that was set aside.
Cancellation by the cleaner
The client receives a full refund, and we help find a replacement cleaner for the same time.
Work not done properly
Contact support within 48 hours of the job ending. We will review the case and offer a fix, a partial credit or a refund, as appropriate.
How to cancel
From your account or through support. The cancellation time is recorded by the time of the request on the platform.
The wording here describes what is actually handled. It is not advice and does not replace the full documents.